Once you have made up your mind that you would like to pursue help with your current mortgage matter it is important to know what to do and what can be expected. We have a tried and true methodology of creating maximum value for each of our clients. While we cant say for certain what the end result will be – we certainly have a track record of success based upon experience.
The first step in the process is perhaps the most important. It all starts with the consultation. It is important w know all the details of what is going on. Generally this is done in a face to face interview though it can be done over the phone. We prefer to conduct business in our office however when necessary other arrangements can be made. During this process we will discuss several subjects like employment, hardship, financial profile, and what the process was like when originating the current mortgage.
After the fact finding mission is complete your consultant will prepare your case for review by our compliance department and legal team. In this process any missing or incomplete information will be attained to insure we don’t leave any question marks open and unanswered. You may receive a call to clarify questions or retrieve any missing pertinent information. It is at this point that our forensic document audit is performed enabling us to gain a potential bargaining chip with your lender.
Finally the file is assigned to a negotiator. The negotiator is responsible for communicating with the bank on your behalf and explain with clear and concise detail what the causes and conditions are. They speak directly with several departments within the lenders service teams including their legal, compliance, and management divisions and articulate specifically why your case is of an urgent and necessary matter. After various lengths of negotiation generally several offers are made until the maximum benefit to the client is met. At this point the remedy is reviewed by our management and or legal team to insure the most beneficial solution and terms are finalized and you can go about your life without harassment and unrest.
